Aeb365 Privacy Policy

When opening an account at aeb365 and using our services, we collect various types of information. This information is necessary to meet our regulatory obligations and provide you with the best possible service. We only collect necessary information and never ask for unnecessary data.

• Personal Identification Information: Your name, date of birth, address, national ID number, and contact information. This information is required to verify your identity and confirm your age.
• Financial Information: Payment method details such as bank account numbers, bKash/Nagad/Rocket numbers and transaction history. This information is used to process deposits and withdrawals.
• Account Information: Your username, password, betting history, game preferences and account activity. This data helps personalize your experience.
• Technical Data: IP address, browser type, device information, operating system and cookies. This information is used to improve site performance and enhance security.
• Contact Data: Records of all your interactions with our support team such as emails, chat logs and phone call details. This helps improve service quality.
• Verification Documents: Copies of national ID card, passport, driving license, or utility bills. These documents are required to comply with KYC and AML regulations.
• Marketing Preferences: Information about what type of promotional content you wish to receive and through which communication channels you prefer to be contacted.

We do not intentionally collect sensitive personal information such as race, religion, political opinions, or health data. If such information inadvertently reaches us, we delete it immediately. All your information is stored in encrypted format and only authorized personnel have limited access. We regularly review our data collection processes and ensure only necessary information is retained. When information is no longer needed, we securely delete it.

Aeb365 uses your collected information only for legitimate and necessary purposes. We never use your information for any other purpose without your permission. Below are the main purposes for which we use your information.

• Account Management: To create, manage, and maintain your account and provide you access to our platform.
• Verification and Security: To verify your identity, confirm your age, prevent fraud, and fulfill our regulatory obligations.
• Transaction Processing: To process your deposit and withdrawal requests and keep track of financial transactions.
• Customer Support: To answer your questions and resolve issues, and provide the best possible support.
• Service Improvement: To improve our website, app, and services and enhance user experience.
• Personalization: To customize content and offers according to your preferences and send relevant promotions.
• Marketing Communications: To inform you about new games, promotions and updates (only if you have given consent).
• Legal Compliance: To respond to requests from law enforcement agencies or regulatory authorities and to fulfill legal obligations.
• Dispute Resolution: To investigate and resolve any disputes or complaints.

We never use your information for spam or unsolicited marketing. You can unsubscribe from marketing communications at any time. We use your data only for the purpose for which it was collected and follow the principle of data minimization. All our data processing activities are transparent and lawful. We ensure your information is retained only as long as necessary and then securely deleted.

Aeb365 handles your personal information with the utmost importance to your privacy and security. We never sell your information or share it with advertisers. However, in certain specific circumstances, we may need to share information, detailed below.

• Payment Processors: To process your deposits and withdrawals, we share necessary information with trusted payment gateways and financial institutions. All these partners are PCI-DSS certified and comply with strict security standards.
• Verification Services: To perform KYC and AML checks, we use third-party identity verification services that receive limited information solely for verification purposes.
• Law Enforcement: We may provide information in cases of legal obligations, court orders, or legitimate requests from law enforcement authorities.
• Regulatory Authorities: We provide relevant information to our licensing and regulatory authorities as required.
• Service Providers: We share limited information with hosting, security, analytics, and customer support service providers who work on our behalf and are bound by strict confidentiality agreements.
• Business Transfer: If aeb365 undergoes a merger, acquisition or business sale, your information may be transferred to the new owners but the same privacy protections will remain in place.

Whenever we share information with third parties, we ensure they follow appropriate security measures and privacy policies. All our service providers must sign strict data processing agreements that obligate them to use your information only for specified purposes. We regularly audit our third-party partners and ensure they meet our security standards. Your information is never shared with external parties for marketing purposes.

Aeb365 uses cookies and similar tracking technologies to enhance your browsing experience and understand how our site is being used. Cookies are small text files stored on your device that help us remember your preferences.

• Essential Cookies: These cookies are essential for the website to function, such as maintaining login status and enabling security features. They cannot be disabled.
• Performance Cookies: These help us track site performance and understand which pages receive the most visits. This data is aggregated and anonymous.
• Functionality Cookies: These cookies remember your preferences such as language, time zone and other customizations.
• Analytics Cookies: We use Google Analytics and similar tools to analyze user behavior and improve the site. This data is anonymized and does not personally identify you.
• Local Storage: We use HTML5 local storage for faster loading and better performance.

You can manage or block cookies from your browser settings, though this may affect some site features. Most browsers accept cookies by default, but you can change this at any time. We do not use third-party advertising cookies and do not share your data with advertising networks. Our cookie policy is transparent and you can change your cookie preferences at any time.

Aeb365 retains your personal information only for as long as necessary. We follow the principles of data minimization and storage limitation. When information is no longer needed, we delete it securely and permanently.

• Active Accounts: We retain your personal and transaction information as long as your account remains active to provide our services.
• After Account Closure: After account closure, we retain certain information for 5-7 years in accordance with legal and regulatory obligations.
• Marketing Data: If you unsubscribe from marketing communications, we immediately remove your contact information from our marketing lists.
• Backups: Data may remain in backup systems for an additional 90 days but is not used in active processing.
• Legal Reasons: We may retain information for longer periods as necessary for dispute resolution, fraud prevention, or legal requirements.

We regularly review our data inventory and delete information that is no longer needed. If you request deletion of your data, we will process it within 30 days unless there are legal obligations. The data deletion process is secure and irreversible so that data cannot be recovered. We transparently inform you about your data retention periods and are ready to answer any questions.

Aeb365 is an international platform and your information may be processed and stored on servers located in different countries. We ensure that the same high level of security is maintained wherever your data is transferred.

• Data Center Locations: Our primary data centers are located in Europe and Asia, ISO 27001 certified and compliant with high security standards.
• Standard Contracts: We use EU Standard Contractual Clauses (SCC) and other approved transfer mechanisms.
• Privacy Shield: Where applicable, we adhere to the Privacy Shield Framework and equivalent protections.
• Encryption: All international data transfers are encrypted and conducted through secure channels.
• Local Law Compliance: We comply with the data protection laws and requirements of your country.

If you are from the European Economic Area (EEA), we ensure that all GDPR protections remain in place even when your data is transferred outside the EEA. We only transfer data to countries with adequate data protection laws or where we have implemented appropriate safeguards. You may request detailed information about international data transfers from us at any time, and we will provide it transparently.

Aeb365 is for individuals aged 18 and above only. We do not knowingly collect personal information from minors and take immediate action if we learn that a minor is using our platform.

• Age Verification: We verify age during registration and confirm with national ID or other documents.
• Minor Detection: If we discover a user is a minor, we immediately suspend their account and delete all personal information.
• Reporting: If you suspect a minor is using our services, please notify us immediately.
• Parental Responsibility: We encourage parents to monitor their children's online activities.
• Educational Content: We promote awareness about responsible gaming and the protection of minors.

Protecting minors is our highest priority and we adhere to strict policies. We work with schools, parent organizations, and regulatory authorities to protect minors from online gambling. If you suspect a minor is using our site, please email support@aeb365.bet immediately. We take all reports seriously and investigate promptly.

Aeb365 may update this Privacy Policy from time to time based on new technologies, business process changes, regulatory requirements, or user feedback. We are committed to notifying you of any significant changes.

• Notifications: If we make significant changes to this policy, we will notify you via email and through a prominent notice on the site.
• Review Period: For significant changes, we will give you at least 30 days' notice so you can review the changes.
• Version History: We retain previous versions of our privacy policy and make them available upon request.
• Ongoing Use: Continued use of aeb365 after changes will be deemed acceptance of the new policy.
• Non-Compliance: If you do not agree with the revised policy, you have the right to close your account.

We recommend visiting this page at least once a month to stay informed of any updates. The date of the latest update is displayed at the top of the page. aeb365 is committed to maintaining transparency and user trust, and we will never expand the use of your data without your prior consent. If you have questions about any changes, contact our Data Protection Officer.