Frequently Asked Questions

Click on the "Forgot Password?" option on the login page. Enter your registered email or mobile number. We will send you a password reset link. Click the link to set a new password. For security, your password should be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and special characters.

No, according to aeb365 rules, each person may open only one account. Opening multiple accounts violates our Terms and Conditions and may result in all accounts being suspended or closed and deposited funds being forfeited. With a single account, you can enjoy all games and betting options. If you experience any issues with your account, contact Customer Support.

After logging in, click on your profile icon and go to "Settings". Here you can change your email, mobile number, password, and preferred language. However, to change basic information such as name, date of birth, and nationality, you must contact Customer Support and submit the necessary documents. This is done for security and fraud prevention.

Account verification is extremely important for the security of both you and us. It ensures that you are the true owner of your account and helps prevent fraud. For verification, you need to submit a photo of a valid ID card or passport and a recent utility bill. Once verified, you will receive faster withdrawals and higher limits. Verification is typically completed within 24-48 hours.

Mobile banking and card payments are processed instantly and credited to your account within 1-2 minutes. Bank transfers may take 2-6 hours, depending on the bank's processing time. Cryptocurrency deposits are typically completed within 15-30 minutes after network confirmation. If your deposit is delayed, our Customer Support team is available 24/7 to assist you.

To request a withdrawal, go to your profile and select the "Withdrawal" option. Choose the amount and your preferred payment method. Minimum withdrawal is BDT 1000. If your account is verified, withdrawals are processed within 12-24 hours. Additional verification may be required for your first withdrawal. Mobile banking is the fastest option and reaches your account within 24 hours. There are no withdrawal fees.

Yes, all transactions on aeb365 are completely secure. We use bank-grade 256-bit SSL encryption that protects your financial information. Our payment gateway is PCI DSS certified and complies with international security standards. We never store your card information and all transactions are monitored in real time to prevent fraud. Your money is completely safe and kept in a separate bank account.

aeb365 does not charge any deposit or withdrawal fees. However, your payment provider or bank may apply their own charges. Mobile banking is typically the lowest-cost option and is free in most cases. We regularly offer special promotions where you can receive additional bonuses for using specific payment methods. Always check our promotions page for the latest offers.

The minimum bet typically starts from BDT 20, making it suitable for all types of players. Maximum bet limits vary depending on the game and event, and can go up to several lakhs. Popular cricket and football matches usually have higher limits. VIP members get special high roller limits. Each game's bet limits are clearly stated in its information section.

Live Betting allows you to place bets in real time while the game is in progress. Odds change according to the flow of the game and you can bet at any moment. We provide live scores, statistics, and live streaming for some events. Live Betting requires the ability to make quick decisions as odds change rapidly. It creates great opportunities for experienced bettors and makes the game even more exciting.

Go to your profile and select the "Bet History" option. Here you can see all your bets, their status, and results. You can filter by date, sport, or bet type. View detailed information for each bet such as bet amount, odds, potential winnings, and actual result. You can download your bet history in CSV or PDF format. This helps analyze your betting performance.

The Cash Out feature allows you to settle your bet before the game ends. If your bet is winning but you want to reduce risk, you can take a guaranteed win that's less than the full amount. Conversely, if your bet is losing, you can take a partial cash out before losing the entire stake. The cash out amount varies depending on the current game situation and odds. Cash Out is not available on all bets and events.

Wagering requirement is the amount you need to bet before you can withdraw the bonus. For example, if you receive a BDT 10,000 bonus and the wagering requirement is 30x, you must bet BDT 300,000 before you can withdraw the bonus. Not all games contribute equally to wagering requirements. Slots typically contribute 100% while table games may contribute less. You can always view your bonus progress in your profile.

Reload bonuses are bonuses given to existing members on subsequent deposits. aeb365 regularly offers weekly and monthly reload bonuses. These bonuses are typically 50%-100% match bonuses on your deposit. Special reload bonuses are available during special events and festivals. You may need to use a specific promo code to claim the bonus. Each reload bonus has its own terms and conditions, so read carefully.

aeb365 offers weekly cashback for loyal members. You will receive a percentage of your weekly net loss (typically 5%-15%) back as cashback. Cashback is automatically credited to your account on Monday. VIP members receive higher cashback rates. Cashback bonuses typically have lower wagering requirements or can be withdrawn directly. It reduces your losses and gives you more chances to play.

The aeb365 VIP Program is a multi-tier loyalty system that rewards regular players. The more you play, the more points you accumulate and the higher VIP level you reach. VIP benefits include higher withdrawal limits, faster payment processing, a personal account manager, exclusive bonuses and promotions, invitations to special tournaments, birthday gifts, and much more. VIP status is completely free and upgrades automatically.